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Some IT questions you don't solve on your own
With its own IT team, the ZB Library of Zeeland manages 500 workplaces across forty locations. For security, Microsoft 365 and complex questions, Reliance has been a sparring partner for almost twenty years.
This case in 30 seconds
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Some IT questions you don't solve on your own
What gets promised also gets delivered. We’ve built that trust over all these years
Customer context
Some organisations outsource their entire IT management. The ZB Library of Zeeland deliberately chooses a different approach. Its internal team handles day to day management itself and knows the organisation inside out. For specialist knowledge, complex architecture questions and strategic choices, the library has worked with Reliance for almost twenty years.
The ZB Library of Zeeland supports not only its own locations in Middelburg and Vlissingen, but also handles IT for two other library organisations in Zeeland and several community organisations. In total, the team manages around 500 workplaces spread across roughly forty locations, alongside functional management of systems such as AFAS and the library system.
With a team of ten people, a lot of knowledge sits in house, which is exactly why the organisation also knows when it makes sense to bring in outside expertise.
The collaboration with Reliance goes back almost twenty years. For Jos, the continuity stands out most. "I've worked here for sixteen years now, and throughout that time the collaboration has always been pleasant. Of course it's about the technology, but in the end it's the people who make the difference."
Over the years, Reliance has supported a wide range of projects. In recent years, the focus has shifted mainly to security, Microsoft 365 and preparing for a modern hybrid work environment.
Reason for
change
Challenge
The internal IT team holds a lot of knowledge and handles most of the management itself. Still, some questions call for specialist expertise: complex architecture choices, security, VPN solutions, multi factor authentication and setting up Microsoft 365.
The organisation is also exploring what role cloud technology should play in the future. "You don't want to just follow the crowd because everyone is moving to the cloud. You want advice that fits your own organisation."
Reliance structurally supports the ZB Library of Zeeland with a specialist on location two days a month, exactly where extra knowledge or capacity is needed.
Reliance is currently guiding the technical setup of Microsoft 365, with security built in from the start. Alongside that there is advice on security, VPN solutions, multi factor authentication and architecture choices.
Approach
Collaboration
What has kept the collaboration strong for years is the personal involvement. According to Jos, it's not just about technology or contracts. "You can tell they're invested. Not just professionally, but personally too. That fits well with how we treat people ourselves."
The specialists know the environment, which means advice is realistic and there is no need to explain how everything works over and over again.
The solutions used
Services
Managed Services
Security
Managed Workplace
People
Partner stack / technologies Built on trusted partnerships
Results and future development
Thanks to the collaboration, the internal IT team can focus on day to day support for the organisation, while specialist questions are tackled together with Reliance.
In the period ahead, the further rollout of Microsoft 365, cloud strategy and AI policy are on the agenda, with Reliance as a steady sparring partner.
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Trusted by our clients
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Ready for IT that grows with you?
We'd be glad to look at how a partner that acts as an extension of your team could fit your organization.
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