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Protecting what matters most: how myTomorrows secures global health innovation
Together with Reliance, myTomorrows built a Zero Trust environment on Zscaler. Global protection for every employee, full visibility and lower costs.
This case in 30 seconds
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Customer context
myTomorrows helps patients with unmet medical needs discover and access clinical trials and expanded access programmes. The organisation operates internationally and works with highly sensitive patient and pharmaceutical data. That responsibility comes with strict security and compliance requirements.At the same time, employees work across Europe, India, North America and South America, creating a highly distributed IT environment. For Filippo Mandrini, Information Security Officer at myTomorrows, the challenge was clear: create a security architecture that protects every employee and every connection, regardless of location.
The existing VPN environment was originally designed for engineers who needed access to development and production systems. While functional, it no longer matched the needs of a growing global organisation. Performance issues, limited scalability and increasing security demands made it clear that a different approach was needed.The goal was not simply to replace the VPN. The goal was to establish a modern security framework that would support future growth while improving visibility, control and user experience.
Reason for
change
Challenge
For myTomorrows, security cannot come at the expense of productivity. The organisation needed a solution that could secure all users, not just technical teams, while remaining easy to manage across multiple regions and devices.At the same time, compliance requirements continued to grow. GDPR, ISO 27001, HIPAA and SOC 2 all require a high level of control, visibility and accountability. The challenge was finding a solution that could strengthen security without adding unnecessary complexity.
After evaluating multiple vendors, myTomorrows selected Zscaler as the foundation for its Zero Trust strategy. Together with Reliance, the organisation implemented Zscaler Private Access (ZPA) to replace the existing AWS VPN environment, Zscaler Internet Access (ZIA) to secure internet traffic for all employees, and continuous monitoring and optimisation of the environment alongside ongoing security reviews and support.According to Filippo, Reliance played an important role throughout the process. "What really stood out was how involved the team was. They challenged our assumptions, guided us through best practices and helped optimise the setup." The collaboration continued well beyond implementation, with regular reviews, proactive monitoring and ongoing support.
Approach
Collaboration
What makes the partnership valuable is Reliance's continued involvement. Potential incidents are proactively flagged. Security improvements are discussed regularly. Licensing, optimisation and future developments are reviewed together. "Whether it's licensing discussions or security tuning, nothing is left hanging."That approach gives myTomorrows access to specialist knowledge without needing to build a large internal security team.
The solutions used
Managed Services
Security
People
Partner stack / technologies Built on trusted partnerships
Results and future development
The impact reaches far beyond replacing a VPN. myTomorrows now has significantly greater visibility into devices, user behaviour and security risks across the organisation. The platform helps monitor encryption settings, firewall configurations, password policies, user integrity and internet activity.At the same time, the organisation achieved broader protection while reducing costs compared to its previous setup. Perhaps most importantly, the new environment provides a foundation for future growth. As myTomorrows continues to expand globally, security remains closely aligned with its mission to help patients gain faster access to treatments and clinical programmes.For myTomorrows, Zero Trust is not simply a technology decision. It is a business decision that supports trust, compliance and growth. That is exactly where Reliance adds value: creating secure, scalable IT environments that keep organisations moving. Today, tomorrow and for the long term.
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