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Stichting Oorkaan chooses IT that brings peace of mind
Together with Reliance, Stichting Oorkaan brought calm to its IT. Clear agreements, approachable support and room to focus on the work that matters.
This case in 30 seconds
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Stichting Oorkaan chooses IT that brings peace of mind
“The SLA agreement has mainly given us peace of mind. The uncertainty is gone, and everything just runs smoothly.”
Customer context
Stichting Oorkaan does not have its own IT team. This means that virtually everything related to IT is supported externally, from network management and hardware to software, backups, and day-to-day support.
When Florence Vincent started as Office Manager at Oorkaan, the organization was already working with Bizqit. Still, the collaboration did not always feel comfortable at the time. “Besides a number of fixed services, every support request was billed separately,” Florence explains. “For a smaller foundation like ours, that created uncertainty. You start hesitating before reaching out for help because you wonder whether it will immediately result in additional costs.”
That uncertainty caused IT to demand more attention than necessary. Not because the technology itself was failing, but because there was too much ambiguity around support and assistance. That is why the collaboration was redesigned, with an SLA as the foundation. Clear agreements, fixed costs and clarity around support were intended to create more overview and less hassle.
“You no longer have to think twice before getting in touch. That tension is gone.”
Reason for
change
Challenge
For an organization without an internal IT department, it is essential that support feels approachable and reliable. Issues need to be resolved quickly, and employees need to know there is always someone they can turn to.
At the same time, security became increasingly important. Not out of fear, but out of responsibility. “You don’t want sensitive data ending up in the wrong hands,” Florence says. “It is also about trust and professionalism.” At the same time, the solution had to remain practical for employees. New security measures could not make daily work more complicated.
Reliance now supports Stichting Oorkaan as an extension of the organization itself. New workplaces are set up, user rights and mailboxes are arranged, and day-to-day support requests are handled quickly.
“When a new colleague joins, I simply communicate what is needed and it gets arranged. That process runs smoothly.”
Important steps were also taken in the area of security. Together, Oorkaan and Reliance implemented measures such as two-factor authentication and password management. “We used to work with an outdated password file. That was no longer acceptable. At first, people had to get used to the extra steps, but now everyone is actually happy that it is properly organized.”
Approach
Collaboration
What Florence values most is the way Reliance delivers support. No complicated processes or long waiting times, but direct contact with people who help and think along with the organization.
“You call, and your question is picked up almost immediately.”
According to Florence, the strength lies precisely in that personal approach. Not a distant helpdesk, but short communication lines and people who genuinely know the organization. “The people are patient, friendly and proactive. We do not have one fixed contact person, but that does not matter. Everyone helps.”
The solutions used
Managed Services
Security
People
Partner stack / technologies Built on trusted partnerships
Results and future development
For Stichting Oorkaan, good IT is ultimately not about technology itself, but about creating room to focus on the organization’s own work.
“We can focus on the things we are good at, while the IT is simply taken care of.”
That is exactly where Oorkaan sees the value of the collaboration with Reliance. No noise, no uncertainty and no overly complicated processes, but a stable foundation employees can rely on. So the organization can keep moving forward. Today, tomorrow and in the long term.
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