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When continuity has to be a given
For more than twenty years, Trespa builds on Reliance for security and continuity. Fast response, personal contact and an IT foundation that keeps production running.
This case in 30 seconds
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Customer context
Trespa develops and produces high quality facade panels used worldwide in architecture and construction projects. Behind that international organisation sits a complex IT environment where production, suppliers and customers are constantly connected.For Trespa, IT is therefore not a separate supporting function. The digital environment needs to be reliable, without the organisation having to spend much daily attention on it. That calls for a partner who brings not just technical knowledge, but also understands how a production company works.
The collaboration between Trespa and the people behind what is now Reliance goes back more than twenty years. In that time, the IT world changed dramatically. What once started with a relatively simple infrastructure now revolves around global connections, advanced firewall environments and increasingly complex cyber threats."Twenty years ago, everything was a lot simpler. By now, both the risks and the technology have completely changed. It helps to have a partner who knows our environment and understands what matters to us." According to Stefan, the strength lies mainly in the combination of technical expertise and personal contact. "You want to be able to move fast with people who know our environment. No complicated processes, just the right people at the table right away."
Reason for
change
Challenge
For a production company, continuity always comes first. Not every situation can be planned for in advance, and disruptions can directly affect daily operations.At the same time, the threat landscape keeps changing. New vulnerabilities, AI, international connections and stricter security requirements call for an IT partner who does not just react when something goes wrong, but also thinks proactively about what will be needed tomorrow. "We're not looking for a supplier. We're looking for a partner who also dares to tell us when something could be better."
Reliance manages Trespa's firewall environment, VPN connections and remote access, among other things. The team also continuously thinks along on security, risks and future developments.That collaboration is not limited to planned projects. Even when an unexpected disruption occurs, the team responds immediately. "Recently, a problem arose that took down our communication with customers. I called Reliance, got someone on the line right away, and within a minute we were on a call together. Half an hour later, everything was running again." According to Stefan, that speed is exactly what makes the difference. "If you first have to fill out forms or wait for hours, a critical process is down for far longer than it needs to be."
Approach
Collaboration
What Trespa values most is that Reliance grows alongside the organisation. Over the years, projects have been completed, new technologies introduced and needs have changed. Yet the collaboration kept developing. "After twenty years, you naturally have the odd discussion. That comes with the territory. The strength lies in how you handle it."Open collaboration keeps both parties sharp. Reliance actively shares knowledge, flags relevant developments for Trespa and thinks along on new solutions, such as Privileged Access Management and secure access for external suppliers. That same way of working continued through the transition to Reliance. "It was communicated clearly what would change, and just as importantly, what wouldn't. That built trust."
The solutions used
Managed Services
Security
People
Partner stack / technologies Built on trusted partnerships
Results and future development
For Trespa, good IT is above all about peace of mind. The technical foundation is solid, which lets the internal team focus on other priorities while production keeps running reliably. "Our team is small. You need to be able to rely on a partner who knows our environment and can respond immediately when needed."In the years ahead, Trespa will keep working with Reliance on further professionalising security and risk management. Not from the idea that everything needs to be redone, but by continuously testing, improving and looking ahead. That is exactly where Trespa sees the value of the collaboration. A partner who understands the organisation, moves with new developments, and makes sure IT is reliable today, prepared tomorrow, and keeps the flow going for the long term.
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Trusted by our clients
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