Last updated: Friday, 13 November 2026, 5:00 PM CET

The widespread Microsoft 365 outage, which began on Thursday afternoon, 12 November, has not yet been fully resolved. Microsoft has made significant progress in restoring its services. Many services are now available again, but users may still experience issues with Outlook, Exchange Online and other Microsoft 365 services.

What does this mean for you as a Reliance customer?

At Reliance, we are also seeing more and more systems coming back online. However, our services have not yet been fully restored. Emails and support requests may still be delayed in reaching us or being processed.

Do you have a question or need to report an issue? Call us on your usual support number: +31 (0)88 4888 076 or +31 (0)88 4888 020. For urgent issues, we recommend contacting us by phone rather than email.

Already have an account on our customer portal? You can submit your support request directly through the customer portal. Your ticket will reach us immediately, and you can track its progress yourself.

When will services be fully restored?

Microsoft is continuing its efforts to fully restore and stabilise the affected services. Even after services have been restored, it may take some time for delayed emails to be delivered.

You can follow the latest updates on the Microsoft service status page.

We will continue to monitor the situation. We expect to provide another update on Monday, 16 November, unless significant developments require us to communicate sooner.