When does the annual price indexation take effect?

The annual price indexation takes effect on 1 January each year. The new rates will be reflected on invoices from that date.

When will customers be informed of the indexation percentage?

In October, we determine the indexation percentage for the upcoming calendar year. In November, we inform our customers of the new indexation percentage.

Annual Price Indexation Policy

Q: Can customers submit questions or objections about the indexation?

Yes, customers may submit any questions or objections regarding the indexation until the end of December.

Annual price indexation

To ensure we can continue providing high-quality services, we adjust our service rates once a year. This annual price indexation takes effect on 1 January of each new calendar year.

The indexation percentage is determined annually based on developments in factors such as labour costs, market prices, and other cost increases that affect the delivery of our services.

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